Terms of Service

These terms form a contract between Sawyer Krebs, sole proprietor, trading as IntakeAnchor.com ("IntakeAnchor.com", "we") and the business that subscribes ("you"). By using the platform, the embed widget or a client portal login, you accept these terms. You confirm you are authorised to bind your business and that you hold any trade licences required for your services where you operate.

A hosted AI front desk widget for your website, a client portal showing the leads it captures, instant alerts, and configuration of your branding and business profile, including services, areas, hours, FAQs and policies. Connected CRM delivery depends on your configured destination; a saved request is not a confirmed appointment. We may improve or change features, and will give reasonable notice before removing something you rely on.

Every client is quoted individually. After you request access we review your business — for example your website traffic and expected lead volume — and email you a written quote in Canadian dollars. Your fee is the one stated in the quote you accept, billed monthly from the day your widget goes live.

A "captured lead" is a saved service request with customer contact information, the service needed, location and preferred timing. If your volume changes significantly we may send you a revised quote; capture is never cut off mid-month without notice. Applicable GST or provincial sales tax is added where required. Fees are non-refundable except where the law requires otherwise.

Subscriptions renew monthly until cancelled. You may cancel any time by emailing work.sawyerkrebs@gmail.com; service continues to the end of the paid month. We may suspend an account for non-payment after notice, or immediately for activity that breaks the law or our Acceptable Use policy. On closure we export your leads on request and delete them within 30 days.

You own the leads captured through your widget. We process them on your instructions to provide the service, as described in our Privacy Policy, and do not sell them or use them for our own marketing. You are responsible for telling your website visitors how you will use their information, for honouring opt-outs and deletion requests, and for following applicable privacy, anti-spam and telemarketing law (including PIPEDA, provincial privacy law, CASL, CAN-SPAM, the TCPA and state privacy laws) when you contact a lead.

The assistant captures service enquiries; it is not a licensed professional and gives no hazardous DIY, chemical, pricing, legal or medical advice. Automated urgency labels are a best effort and may be wrong. You remain responsible for assessing each job, for the accuracy of the response time you advertise, and for any promise you make to a customer.

We aim for high availability but do not guarantee uninterrupted service, and maintenance or third-party outages can interrupt it. Support is by email at work.sawyerkrebs@gmail.com, normally answered within one business day.

You will not resell the platform without written permission, reverse engineer it, load it with fake or scraped contact data, use it to contact people who have opted out, or place the widget on a site unrelated to your local service business. See our Acceptable Use policy.

The service is provided "as is" without warranties beyond those that cannot lawfully be excluded. To the fullest extent permitted by law, our total liability for any claim is limited to the fees you paid in the three months before the claim, and we are not liable for lost profits, lost leads, or indirect or consequential loss. Nothing here limits liability for fraud, or for anything that cannot be limited under consumer protection law.

You will indemnify us against claims arising from your use of lead data, your messages to customers, or your breach of these terms or of applicable law.

We may update these terms with at least 30 days' email notice; continuing to use the service after that date accepts the update. These terms are governed by the laws of Alberta, Canada, and the courts of Alberta have jurisdiction, without removing any mandatory consumer rights you have where you live.